Refund policy
At IMINTA, your satisfaction with every pair of replacement lenses matters to us. If an order doesn't work out, we've kept the return process straightforward.
Our 60-Day Return Window
Lenses that remain unused, unworn, and in their original condition can be returned within 60 days of the date your order was delivered. You're welcome to choose either a full refund of the product price or an exchange for a different option — whichever suits you best.
Starting Your Return
Please start your return on the same platform where you placed your order. Each one has a built-in return process that routes the return to us automatically — it's the fastest way to get things moving:
- Our online store (Shopify): Log into your account, open the order, click Request return, choose the item(s), and submit.
- Amazon: Go to Your Orders, find the order, and choose Return or replace items.
- eBay: Go to Purchase history, find the item, and choose Return this item.
- Walmart: Go to Account → Purchase history and choose Start a return.
Looking to swap for a different color or tint rather than refund? Use our exchange form for the quickest help.
How Refunds Are Issued
As soon as your returned lenses arrive and clear a short inspection, we credit the refund back to the original method of payment. Please allow five to seven business days for the funds to appear. The amount paid for the initial shipping is not refundable unless the return stems from an error on our part.
Faulty, Damaged, or Incorrect Orders
If what you received is defective or doesn't match what you ordered, start a return on the platform you purchased from (choose the reason “defective” or “wrong item”), or email iminta.cs@hotmail.com within 60 days of delivery. We'll put it right at no expense to you, whether that means sending a replacement or processing a refund.
Have a question about a return? Our customer care team is always reachable at iminta.cs@hotmail.com.